Help center

Frequently Asked Questions

Welcome to Sukhatara! For any questions please reach us at hello@sukhatara.com.

Banner Image

General

Sukhatara home fragrances are infused with air-cleaning probiotics that actively eliminate odors at the source, rather than just masking them with strong scents or harsh chemicals. This allows us to create natural, non-overpowering fragrances that refresh your space while effectively neutralizing unwanted smells.

Our essential oils are designed for use with a nebulizer and should not be applied directly to the skin. We offer a portable nebulizer that atomizes the oils, covering spaces up to 100 m².

Our room and linen sprays are versatile and ideal for refreshing rooms, bathrooms, linens, fabrics, wardrobes, and even gym bags. They effectively neutralize odors while leaving a subtle, pleasant scent.

It typically lasts around one hour, depending on the number of sprays and the size of the space. On fabrics, the scent lingers longer compared to when sprayed in the air.

Yes, our water-based formula makes them safe for use in spaces with kids and pets. However, we recommend avoiding direct application on pets or their bedding, as they may be sensitive to certain scents.

Absolutely! We offer personalized notes upon request. Please indicate your preferences during the checkout.

Order

Browse our collection at www.sukhatara.com, add your desired products to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

We accept credit cards for both Singaporean and Indonesian customers. For Indonesia, we also support bank transfers and e-wallets (GoPay, OVO, ShopeePay, Dana).

Payments are processed immediately upon order confirmation.

If you need to make changes or cancel your order, please contact us as soon as possible at hello@sukhatara.com. We’ll do our best to accommodate your request before your order is processed.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Shipping

We currently ship within Singapore and Indonesia. For wholesale inquiries outside these regions, please contact us at hello@sukhatara.com.

  • Singapore: Flat rate of SGD 5; free shipping for orders above SGD 55. Delivery within 2–3 business days.
  • Indonesia: Flat rate of IDR 50,000; free shipping for orders above IDR 750,000. Delivery within 3-7 business days.

Once your order is shipped, you’ll receive a confirmation email with tracking details. If you encounter any issues, please reach out to us at hello@sukhatara.com.

Returns

We accept returns within 7 days of receiving your order. Products must be unused and in their original packaging. To initiate a return, please contact us at hello@sukhatara.com with your order number and reason for return.

Yes, if you received a defective or incorrect item, we will gladly exchange it. Please provide us with the details and any relevant photos, and we’ll guide you through the process.

Wholesale and custom scents

Yes, we welcome wholesale partnerships. Please contact us with your business details, and our team will get back to you.

Yes, we offer bespoke scents tailored to your space. Reach out to us at hello@sukhatara.com to learn more.